Frequently Asked Questions
Everything you need to know about your Playful Promises experience.
How do I ensure I am ordering the correct size?
We provide a comprehensive size guide on every product page. Since we stock a variety of curated brands alongside our own labels, we recommend checking the specific measurements for each style to ensure the perfect fit.
What is your return policy for intimate apparel?
For hygiene reasons, we can only accept returns on items that are unworn, in their original packaging, and with all tags and hygiene strips intact. Returns must be initiated within 30 days of receipt.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery timelines vary by destination. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How should I care for my delicate lingerie?
To maintain the quality of lace, silk, and embroidery, we strongly recommend hand washing your items in cold water with a gentle detergent and laying them flat to dry. Avoid machine washing or tumble drying.
Is your packaging discreet?
Absolutely. All orders are shipped in plain, unbranded outer packaging to ensure your privacy and the security of your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay in supported regions.