Returns & Exchanges
We want you to feel confident and empowered in your Playful Promises lingerie, which is why we offer a 30-day return window for items in their original, unworn condition with all tags attached. Please ensure that all hosiery and adhesive products remain unopened for hygiene reasons.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare Your Package
Carefully pack your items in their original packaging, ensuring all labels and hygiene seals are intact to qualify for a full refund.
Ship It Back
Download your prepaid shipping label from the portal, attach it to your parcel, and drop it off at your nearest authorized carrier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing